Frequently Asked Questions

VINDTIA is a membership platform for authenticated vintage couture and archive designer fashion. We preserve rare pieces from legendary houses — then make them wearable again. Members browse the archive, choose a tier, and rent pieces à la carte for 7-day periods. Flying Private members may also purchase decommissioned archive items outright.

No. Anyone can explore the full archive at vindtia.com/storefront. A paid membership (Coach, First Class, or Flying Private) is required to reserve and rent pieces.

Create an account, confirm your email, choose a membership tier, accept the Customer Borrowing Agreement, and complete checkout through our secure Stripe payment portal. You can begin browsing immediately; renting begins once your membership is active.

Browsing is open to all visitors. Renting requires an active paid membership and is subject to each piece's availability, your tier level, and your rental allowance within the current period.

Archive couture refers to rare, often one-of-a-kind vintage and designer pieces — runway-era silhouettes, discontinued maison work, and garments more commonly found in museums or private collections than on rental rails. Each piece is authenticated, documented, and preserved for temporary wear.

Coach is $15 per month, First Class is $35 per month, and Flying Private is $85 per month. Membership is billed monthly through Stripe and can be managed or cancelled via the Stripe Customer Portal from your account.

Coach ($15/mo): à la carte rental and full closet access. First Class ($35/mo): everything in Coach, plus one complimentary rental each month and 10% off all paid rentals. Flying Private ($85/mo): everything in First Class, plus two complimentary rentals each month, 20% off all paid rentals, access to exclusive archive inventory, and the ability to buy decommissioned pieces.

Yes. Visit your Membership page or the Upgrade page to change tiers. Plan changes are processed through Stripe; your new benefits apply according to your updated subscription.

You may create a free account to browse the archive, but renting requires a paid tier (Coach or above). The free tier does not include rental access.

Membership grants access and member pricing — rentals are priced separately per piece, per week. First Class and Flying Private include complimentary rentals each month (one and two respectively); additional rentals are charged at the listed price minus your tier discount.

First Class members receive one free rental per billing cycle; Flying Private members receive two. Complimentary rentals apply to standard (non-archive) pieces and reset when your subscription invoice is paid each month. If you cancel a complimentary rental before it ships, your free allowance is restored.

Every rental is a fixed 7-day period. Select your start date on the product page; your return date is set automatically.

Each piece lists a weekly rental price. Your final price reflects your membership tier: Coach pays full price, First Class receives 10% off, and Flying Private receives 20% off. If a complimentary rental applies, your checkout total is $0.

Open the product page, select your 7-day rental dates on the calendar, and proceed to checkout. You must accept the Customer Borrowing Agreement before payment. Your reservation is held for two hours while you complete checkout.

Unpaid reservations expire after two hours and the dates are released back to the archive for other members.

Coach members may have one active rental per 14-day period. First Class and Flying Private members may have up to two active rentals per 14-day period. These limits apply to concurrent reservations, not lifetime totals.

Some garments require a higher membership tier than your current plan. These pieces are visible in the archive with a tier indicator — upgrade to unlock them. Archive purchase items (Flying Private only) are not available for rental.

Yes. Each piece in our archive is unique — when it is rented, it is unavailable to others until returned. Archive purchase items, once sold, leave the collection permanently.

Yes. Logged-in members can save pieces to a wishlist for easy access later from their account.

VINDTIA fulfills rentals to members within the United States. Shipping details and tracking are provided once your rental is confirmed.

Yes. Pieces are shipped insured in transit. Each item is authenticated in-house and professionally cleaned before dispatch.

Each product listing includes size information and, where available, measurements. You may also complete a body profile in your account settings for fit guidance. If you are uncertain, message our concierge team before reserving.

VINDTIA is not responsible for fit issues or subjective dissatisfaction, as stated in the Borrowing Agreement. We encourage reviewing measurements carefully and contacting our team with sizing questions before checkout.

Every piece is inspected and documented before shipment. Report any condition concerns within 24 hours of delivery with photo evidence so our team can assist promptly.

No. Items must not be altered, and customers must not clean or dry-clean rented pieces. VINDTIA handles all professional cleaning. Return the piece in the same condition you received it.

Return instructions are provided with your rental confirmation. Ship the piece back by the last day of your 7-day rental period in the same condition received.

Pieces not returned by the end of the rental period may incur late fees, including up to 15% of the item's rental price or the full replacement value, as described in the Customer Borrowing Agreement.

Unpaid reservations (pending checkout) can be cancelled at any time. Paid rentals that have not yet shipped may be cancelled within a 2-hour grace window after booking; refunds are processed automatically. Once a piece has shipped, contact our concierge team for assistance.

You are responsible for items in your care. Damage beyond normal wear, loss, theft, or irreparable harm may result in repair or replacement charges at VINDTIA's discretion. You will be notified before any charges are applied.

The complete Customer Borrowing Agreement is presented at checkout and available at /borrowing-agreement. By reserving or subscribing, you agree to these terms.

Visit Sign Up, enter your name, email, and password, then confirm your email via the link we send. After confirmation, you will be directed to choose a membership tier. See our Account Help page for step-by-step guidance.

Check your spam or promotions folder. Ensure you entered the correct email address. If the link has expired, attempt to sign in — VINDTIA will prompt you to resend confirmation. Contact info@vindtia.com if you remain unable to confirm.

From your Membership page, open the Stripe Customer Portal to update payment details, view invoices, or cancel your subscription.

The archive is a curated selection of decommissioned pieces retired from the rental rotation. Flying Private members may purchase these items outright at the listed price. Archive items are not available for rental and are sold as 1-of-1 acquisitions.

Email our concierge at info@vindtia.com for sizing guidance, membership questions, shipping inquiries, or rental support. Active rentals also include in-app messaging with our team.

Coach members and above have access to personal stylist guidance via email. Contact info@vindtia.com with your occasion, preferences, or pieces you are considering.